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    About Pingwin Casino

    1. Company History

    Pingwin Casino is an online gambling platform created by a team of professionals with years of experience in the iGaming industry. The platform was built from scratch as a technologically advanced and scalable system, capable of serving players from many countries with support for their languages, currencies, and preferences.

    The project launched with a single brand and was built from the start on the principles of fairness, transparency, and security. As it grew, the platform expanded its product lineup: sports betting, an enhanced bonus system, a VIP program, and a mobile app were added to the classic casino offering.

    In 2024, Pingwin Casino received an official license from the Curaçao regulator — confirming compliance with international standards of security and fair play. Today, the platform operates 24/7 and provides players with access to thousands of games from the world's leading providers.

    2. Mission and Values

    Mission

    To create a safe, fair, and engaging gaming environment where every adult player enjoys themselves with complete transparency and technical reliability.

    Our Values

    Fairness

    All games on the platform use certified random number generators (RNG). Results cannot be predicted or manipulated — every spin and every deal is independent and random.

    Transparency

    Bonus terms, game rules, and withdrawal policies are stated clearly and accessibly. We don't hide important information in fine print.

    Security

    Personal data and financial transactions are protected by modern encryption. The platform complies with GDPR requirements and international data protection standards.

    Responsible Gaming

    We believe that gambling should remain entertainment. The platform provides self-restriction tools: deposit limits, a cooling-off period, and the option for self-exclusion. If signs of gambling addiction are detected, an account may be restricted in the player's best interest.

    Customer Focus

    Our support team operates around the clock. We strive to resolve any issues quickly and without bureaucracy.

    3. Licenses and Regulation

    Curaçao License

    Pingwin Casino operates under an online gambling license issued by the Curaçao regulator:

    • License Number: OGL/2024/995/0478
    • Regulator: Curaçao Gaming Control Board (GCB)
    • Issued: 2024
    • Activity Type: online casino, sports betting

    Holding a license means that the platform's operations have been verified by an independent regulator, and player funds are protected in accordance with licensing requirements.

    AML/CFT — Anti-Money Laundering

    The platform implements a full AML/CFT program in accordance with:

    • FATF recommendations;
    • Curaçao AML/CFT provisions of 2016;
    • GDPR requirements regarding the protection of personal data.

    All transactions are subject to automatic monitoring. Identity verification (KYC) may be required during registration and financial operations.

    Responsible Gaming and Age Restriction

    Access to the platform is permitted only to persons who have reached the age of 18. Registration and use of the service in jurisdictions where online gambling is prohibited is not allowed. Pingwin Casino applies geoblocking and age verification in accordance with licensing requirements.

    Game Fairness

    Game content is supplied by licensed providers — developers with international certificates (GLI, BMM, eCOGRA, etc.). RNG modules undergo regular independent audits.

    4. Contact Information

    Player Support

    Our support team operates 24 hours a day, 7 days a week.

    • Live Chat: available directly on the site — click the chat button in the bottom right corner of the page.
    • Email: provide your question, account ID, and contact details — we will respond within 24 hours.

    Verification and Account Security Inquiries

    For questions regarding KYC, account blocking, or suspicious activity, please contact our support team via live chat or email with the subject "Account Security".

    Responsible Gaming

    If you or someone close to you is experiencing problems with controlling gambling, please contact a psychological helpline in your country or use the self-restriction tools in the "Profile" section.