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    Responsible Gaming at Pingwin Casino

    Curaçao License OGL/2024/995/0478 ∙ 18+

    By publishing this Responsible Gaming Policy, we inform players about potential financial risks and the danger of gambling addiction, and also offer tools for its prevention.

    1. Our Commitment

    We support the international Responsible Gambling policy and do everything to ensure that gaming remains entertainment.

    Our tools help control time and money, and our support specialists help to get assistance if needed.

    2. Six "Smart" Tips for Control

    • Varied Leisure. Alternate gaming with other hobbies.
    • Plan Ahead.
      • Before the session, decide how much money and time you are willing to spend.
      • Do not spend more than you can afford to lose.
    • Understand the Odds.
      • Be aware of the risk and mathematical expectation of each bet.
    • Track Your Enjoyment. If gaming ceases to be enjoyable — take a break.
    • Set Loss/Bet Limits.
      • Use built-in control tools.

    3. How Games Work

    Fact What it means
    House-edge "On average 3-5% for slots, 2.7% for European roulette, 4-8% margin in sports betting."
    Randomness Outcomes are determined by a random number generator or unpredictable sporting factors.
    Independent Rounds Each spin/draw is independent of the previous one and does not "compensate" for losses.

    4. Self-Assessment (PGSI-mini)

    Answer "yes" or "no" to the questions:

    • Have you ever spent more than you planned?
    • Have you ever borrowed money to gamble?
    • Have there been arguments with loved ones because of gambling?
    • Have you tried to reduce time/money spent on gambling, but unsuccessfully?
    • Do you gamble to escape problems or a bad mood?

    If "yes" ≥ 2 – we recommend taking a break and seeking consultation.

    5. Self-Control Tools

    Tool Period What it limits
    Loss Limit 1 day – 1 month Maximum net loss for the period.
    Bet (Wager) Limit 1 day – 1 month "Total turnover of bets, profit is not deducted."
    Deposit Limit 1 day – 1 month Amount of account top-ups.
    Session Duration Limit 15 min – 3 hrs Automatic logout after the set time.
    Temporary Time-Out 1 day / 1 week / 1 month / 3 months Full access lock for the selected period.
    Self-Exclusion 6 months / 1 year / indefinitely (min 6 months) "No access to account, bonuses, and games."

    Changing a limit: first, remove the current limit, wait 24 hours, then set a new one.

    6. Time-Out and Self-Exclusion — Procedure

    • Request the function in the support chat or via email at [email protected].
    • The account is immediately "frozen" for 24 hours.
    • After 24 hours, choose the time-out or self-exclusion period.
    • During the blocking period, access to the account and games is unavailable.
    • At the end of the selected period, the account is automatically reactivated.
    • Indefinite self-exclusion can be reviewed no earlier than 6 months upon written request.
    • Pingwin Casino may apply forced exclusion if continued gaming is unsafe for the client.

    7. Account Closure (not due to addiction)

    • You can close your account at any time: support chat → confirmation → 24-hour "pause" → final closure.
    • Reopening is possible upon written request, but not earlier than 24 hours later.
    • We may refuse reactivation after an internal check.

    8. Protection of Minors

    • Gaming is only permitted for individuals aged 18 and over.
    • Age confirmation is required upon registration; if in doubt, we request documents.
    • Accounts of minors are blocked, and winnings are voided.

    Advice for Parents

    • Keep devices with access to the casino out of reach of children.
    • Use parental control software: Net Nanny, BetBlocker, GamBlock®, CyberPatrol.
    • Do not share passwords and card details.
    • Report instances of underage participation: [email protected].
    • Pingwin Casino is not responsible for the operation of third-party software.

    9. Where to Get Help

    • Ukraine Hotline: +38 095 629-72-46 (DCZM Center)
    • GamCare (UK, 24/7): 0808 8020 133 • gamcare.org.uk
    • Gambling Therapy (world): gamblingtherapy.org • [email protected]
    • Gamblers Anonymous: gamblersanonymous.org
    • National Council on Problem Gambling (USA/Canada): 1-800-GAMBLER • ncpgambling.org

    If you feel you are losing control, use one of the resources above or activate self-exclusion.

    10. Legal Risks and Disclaimer

    • Online gambling may be prohibited in your jurisdiction.
    • You are solely responsible for ensuring that participation in games is legal in your country.
    • We do not provide legal advice and are not responsible for any possible violation of local legislation. All games are provided "as is"; you risk losing deposited funds.

    11. Policy Updates

    • The Responsible Gaming Policy may change. The current version is always available on the website; we notify players of significant changes in advance.

    Play responsibly and remember: the main thing is pleasure, not profit.

    We wish you luck and only positive emotions at Pingwin Casino!